Returns + Exchanges

What are the qualifying conditions to be eligible for an exchange or return?

The item must be returned in its original condition (unaltered, undamaged and unwashed), with secured tag intact and in the original ziplock bag packaging.

We only accept returns on clothing that is in brand-new condition.

For hygiene reasons, items that show signs of wear, scent (perfume/detergent), or alterations are ineligible for return or exchange.

Mail back to us via registered mail or a courier service which allows tracking, as we will not be liable for any lost mail. The return postage fees will be at your own cost.

Your parcel has to reach us within 30 days from your order being dispatched from our warehouse.

Customers found returning items repeatedly will be refused at our discretion.In the unlikely event that any of the above conditions are not met, we reserve the right to reject your return.

How to Return

Simply fill up the return checklist found at the back of your invoice, and send it back to us together with your return item. Returns should be sent via registered mail or a courier service which allows tracking, as we will not be liable for any lost mail. The return postage fees will be at your own cost. Please keep the tracking ID for future reference, in the event that there is a need to check on the status of your return parcel.

We will process your return within 7 business days upon receiving and checking that the item received meets all qualifying conditions.

You will be refunded in the form of store credit which will be sent to you via a system generated email. Your store credit is equivalent to the purchase price of each returned item and can be used on all merchandise on our website.

Once you have fulfilled the qualifying conditions above, please mail your return item along with the return checklist in a secured package to:

Room 1508, 15/F, Office Tower Two, Grand Plaza, 625 Nathan Road, Mong Kok, Hong Kong SAR, China

Phone: +852 64347808

What is Store Credit?

Store Credit will be issued for eligible returns and never expires.

Your Store Credit can be used as a payment method for any of your orders on our website.

Where can I find my store credit and how do I use it?

After logging into your account, spot the Store Credit icon on the right hand corner of our website and click on it.

You will be able to see your Store Credit balance and transaction history.

To use your Store Credit:

1. Add the items into your shopping cart as per normal
2. Select “checkout” under the Store Credit icon
3. All available store credit will be applied. If the order is less then your store credit, remaining credit stays in your account.

Can I return my order if I’ve applied Store Credit?

Orders paid with Store Credit can be returned as per our return policy.

What happens to unused Store Credit in my account after I place an order?

Any unused credits will be kept in your account, ready for use on your next purchase.

Can I return an item for an exchange instead of a refund?

Regrettably, we are not able to offer an exchange. If you need a different size or colour of an item, you may opt to return your item and place a new order.

Exclusion

All returned items should be sent in their original condition and packaging, including tags. In the unlikely event that an item is returned to us in an unsuitable condition or outside of the 30 day return policy, we reserve the right not to refund you. If you want these returned to you, we may request that you cover the delivery cost.

Due to hygiene concerns, earrings are non-returnable, unless otherwise stated. Please refer to the information on each of our product pages.Customers found returning items repeatedly will be refused at our discretion.

Have you received my returned item?

We will process your return within 7 business days upon receiving and checking that the item(s) received meets all qualifying conditions. You will be refunded in the form of store credit which will be sent to you via a system generated email.

If you have not heard back from us by the end of 7 business days, follow the steps below:

1. Your email software may be marking our emails as junk mail. To stop this from happening, please add gm1097404934@gmail.comto your email address book.
2. Check that you’ve agreed to receive our marketing emails by logging into your account and clicking “Newsletter Subscription”.
3. Make sure you typed in the correct email address when you signed up with us.

If after this you’re still not receiving our email, please drop us an email at gm1097404934@gmail.com and we will sort it out for you.

I received an incorrect or defective item, what should I do?

We’re really sorry and will fix this for you as soon as possible.

Please drop us an e-mail at gm1097404934@gmail.com with the following information, within 7 days upon receipt of your order.

1. Order number
2. Product Reference Number (Eg: AXXXXXX)

iii. Description of the issueiv. Clear photos of the defect or wrong item

Our Customer Service team will get this sorted and get back to you with the next 7 days.